REFUND & RETURNS POLICY
Last Updated: [Insert Date]
MadameSimbala.com
This Refund & Returns Policy applies to all digital products, online courses, community memberships, and any physical items sold through MadameSimbala.com (“Site,” “we,” “us,” or “our”). By making a purchase, you agree to the following terms.
1. Digital Products, Courses & Community Access
All digital products and online services are non-refundable and non-returnable.
This includes:
Online courses
Digital downloads
Workshops, masterclasses, or webinars
Membership or community access
Templates, guides, or educational materials
Coaching or consulting sessions
Once access is granted or content is delivered, the sale is final.
2. Physical Products (If Applicable)
If physical products are ever sold through the Site:
2.1 Returns
We accept returns only for defective or damaged items.
To qualify:
You must notify us within 7 days of receiving the item
You must provide photos or proof of the damage or defect
The item must be unused and in its original packaging
If approved, you may receive:
A replacement, or
Store credit
Returns for buyer’s remorse, color preference, or misuse are not accepted.
2.2 Non-Returnable Physical Items
We do not accept returns on:
Sale or discounted items
Personalized or custom-made products
Perishable goods (e.g., flowers, botanicals, food items)
Items exposed to wear, damage, or alteration
3. Refunds for Duplicate Charges
If you believe you have been billed twice for the same order:
Email us at support@madamesimbala.com
Include your name, order number, and screenshot of the issue
Verified duplicates will be refunded.
4. Subscription Cancellations
If you subscribe to a recurring service:
You may cancel at any time
Cancellation applies to the next billing cycle
No refunds or partial credits are provided for unused time
You are responsible for managing your subscription settings.
5. Order Issues or Technical Problems
If you experience technical issues with downloads, course access, or community login:
We will resolve the issue
We may provide alternative delivery if needed
Technical issues are not grounds for a refund, but support will be provided.
6. Chargebacks
Filing a chargeback violates this policy.
If a chargeback is initiated:
Your access to all products, courses, and communities may be revoked
Your account may be permanently banned
We will provide your payment processor with proof of delivery
Fraudulent chargebacks may lead to further action.
7. Contact Information
For support with orders, billing, or access issues:
